5 Questions To Ask An Airport Shuttle Service Before Booking

Posted on: 29 October 2019

Transportation to and from the airport can be quite stressful, which is why many people decide to hire a professional airport shuttle service to take care of it for them. Here are some questions to ask a shuttle service before you book them.

How Far In Advance Must The Service Be Booked?

Start by asking about the timetable for when you must book the shuttle service. Some companies require at least a day, while others require more than that. Do not assume that drivers are available to take you at any hour of the day and don't need to be booked in advance. If you wait too long to book, you could end up missing your flight.

How Much Does The Service Cost?

You will want to ensure that there is clear pricing for how much the shuttle service will cost. Most services will have fixed prices between different cities and the main airport in your area. This makes it easy to compare different services and pick the one that is the most affordable. 

Will The Service Allow Pets?

If you are taking a pet or service animal with you to the airport, you'll want to ask if the shuttle service allows pets to be taken in the vehicle. Some vehicles need to remain free of pets so that customers with allergies are not disturbed, while others are more than happy to accommodate you. Not asking about pets can cause you to scramble to figure out what to do with your pet at the last moment. 

How Much Luggage Can You Take?

Customers that plan on taking a lot of luggage with them should ask about any limitations with using the shuttle service. For example, a smaller vehicle can make it extremely difficult to take a lot of equipment to the airport, such as equipment for your job. 

What Is The Cancelation Policy?

Canceling the shuttle can sometimes be out of your control, so ask about the cancelation policy. You may discover that you have to pay in advance and that there is no refund policy, even if the flight is canceled because of bad weather. Other services may require that you give at least 24 hours notice before canceling a shuttle

These are only a few of the questions you likely have about using an airport shuttle service. Reach out to the transportation company if you have more questions about using their services.